Updated: January 2025
Welcome to TequilaBeachTours.com. By reserving or participating in our activities, you acknowledge and agree to the following Terms and Conditions. Please read them carefully.
🌴 Who We Are
Tequila Beach Tours is a tourism booking service operated by a 100% Mexican company. We connect travelers, especially cruise guests arriving to Costa Maya–Mahahual, with trusted local guides, boat captains, transportation providers, and tourism experiences.
Our priority is to deliver safe, reliable, and memorable experiences while supporting local communities.
🛒 Reservations & Payments
- A deposit or full payment may be required to secure your booking.
- Remaining balance (if applicable) must be paid according to instructions in your confirmation email or e-voucher.
- Reservations are considered confirmed once payment is processed and you receive your e-voucher.
💵 Pricing
- Prices are quoted in USD unless stated otherwise.
- Rates may change without notice, however confirmed bookings retain their quoted price.
💼 Changes & Cancellations
All cancellations follow our Refund & Cancellation Policy published on our website.
- Requests for changes within 24 hours of the tour are subject to availability and approval.
- No-shows or late arrivals due to guest delay are non-refundable.
🚢 Cruise Return Commitment
We understand the importance of returning to your ship on time.
For cruise guests, we commit to planning tours that return with sufficient buffer as long as guests comply with meeting times and staff instructions.
⚠️ Force Majeure & Road Blockages Clause (Very important)
In case of delays or inability to return to port on time due to events beyond our control — including but not limited to road blockages, protests, civil demonstrations, government operations, unexpected road closures, port authority decisions, weather conditions, natural events, or other force majeure circumstances — TequilaBeachTours.com cannot be held responsible for missed ship departures.
However, we will always make every reasonable effort to assist travelers, provide support, and help minimize disruption.
🧾 Guest Responsibilities
Guests agree to:
- Arrive at the meeting point on time
- Follow instructions from guides and staff
- Use provided safety equipment when required
- Notify us of any medical conditions or mobility restrictions
- Carry proper travel documentation and personal items
Failure to follow instructions may result in being denied service without refund.
🌦️ Weather & Operational Adjustments
Tours may be modified, delayed, or cancelled due to:
- Weather conditions
- Marine or lagoon regulations
- Safety considerations
- Operational or authority requirements
If this happens, guests will be offered a reschedule or refund according to our cancellation policy.
🎒 Personal Belongings
Tequila Beach Tours is not responsible for:
- Lost or stolen items
- Property left unattended in vehicles or boats
- Water damage to personal electronics or valuables
We recommend waterproof protection for cameras, phones, and valuables.
📸 Media & Photography
We may capture photos or videos during tours for promotional purposes.
Guests who prefer not to appear must notify staff before the tour begins.
🤝 Third-Party Partners
Some experiences are provided by independent partners selected for high-quality standards. By booking, guests agree to follow their safety rules and terms.
✅ Acceptance
By booking or participating in any activity arranged through TequilaBeachTours.com, you confirm that you have read, understood, and accepted these Terms and Conditions.
For questions or support:
📧 info@tequilabeachtours.com
📱 WhatsApp: +52 983 117 3519
🌐 TequilaBeachTours.com