REFUND POLICY: you will receive a 100% refund if your tour does not occur. Due to weather or oceanic conditions ships occasionally do not dock. We also reserve the right to cancel any tour based on the same conditions. We will apply your payment to another available tour or issue a refund.
LATE SHIP ARRIVAL: occasionally ships are delayed and arrive late. Your confirmation is still valid if you arrive late or on a different day than scheduled. We will do everything necessary to accommodate your ship’s arrival and departure. Please stop by our office as soon as you arrive to meet with your guides who will be waiting there for you.
CANCELLATION / REFUND POLICY: to receive a full refund please notifies us 24 hours prior to your tour at info@tequilabeachtours.com. If your cancellation is made within 24 hours you will be charged the amount of your deposit.
Important Notice for Our Cruise Fishing Clients:
We want to inform you that weather conditions such as large waves or rain are not reasons for the cancellation of our fishing tours in Costa Maya. We will only cancel a tour if the competent authority, in this case, the Port Captaincy, mandates the mandatory closure of navigation.
If, for any reason, you wish to cancel your tour, please note that refunds will only be processed in the event of a mandatory closure by the Port Captaincy. In other circumstances, unfortunately, the deposit will be retained to cover preparation costs, including fuel, guide and captain fees, and tour bait.
We appreciate your understanding and are committed to providing safe and exciting experiences for all our clients. We look forward to welcoming you on our next fishing tour in Costa Maya!”
I hope this meets your needs!
Note: Refunds are not processed automatically, so we kindly request you to contact us via email, WhatsApp, or through our social media channels to facilitate the refund process.